When we talk about ’us’, ’our’ or ’we’, it means Redgum Medical Group. The words ’you’ or ’your’ means you, the visitor to our website.

Personal information is information that would identify you, or from which you can be identified. It is important to us to protect your personal information. We don’t give it away or sell it and we have systems in place to protect it.

Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

What personal information do we collect?

The information we will collect about you includes your:

• names, date of birth, addresses, contact details
• medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
• Medicare number (where available) for identification and claiming purposes
• healthcare identifiers
• health fund details.

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.

During the course of providing medical services, we may collect further personal information. Information can also be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary.

We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.

2. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

• your guardian or responsible person
• other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
• your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When, why and with whom do we share your personal information?

We sometimes share your personal information:

• with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
• with other healthcare providers
• when it is required or authorised by law (eg court subpoenas)
• when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
• to assist in locating a missing person
• to establish, exercise or defend an equitable claim
• for the purpose of confidential dispute resolution process
• when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
• during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).
  
  

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.

We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms.

Including as paper records (pre 2002 visits,) electronic records,

Our practice stores all personal information securely.

Information is securely stored to protect personal information, in electronic format, in protected information systems in a secured password  protected environment. All staff and contractors sign confidentiality agreements.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and email or mail it to our practice and our practice will respond within 30 days reasonable time. There may be a $20 fee applicable, or you may be requested to meet with a doctor to review and access your medical information.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the General Manager, Redgum Medical Group 61 Guy Street Corowa NSW 2646. Or rmg@redgummedical.com.au

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. . The General Manager Redgum Medical Group 61 Guy Street Corowa NSW 2646. Or rmg@redgummedical.com.au We will then attempt to resolve it in accordance with our resolution procedure, we aim to reply to your request within 30days.

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992

Privacy and our website

We collect some personal information via our website, we do so in compliance with privacy laws. We may use website analytics, cookies, and social media interactions to improve our services.

Automated Technologies

In our practice our software allows us to only send relevant information to referrers, via secure messaging platforms

Audio Visual Recording

We do not record remote consults if we do we seek patient consent prior.

Artificial Intelligence 

Some of the doctors at Redgum Medical Group use artificial intelligence (AI) to document patient notes. all data is encrypted, securely and confidentially stored on servers located within Australia to comply with local jurisdiction requirements. conversations are transcribed simultaneously with they happen, meaning no recordings are ever stored. Notes that the clinical saves from the appointments will be added to the patients health record as standard. All patients are informed and consented by the doctor.

Policy review statement

This policy will be reviewed annually for accuracy and to update any changed to practice or the privacy principals. We will notify patients via our website and a notice in our waiting rooms when this is updated.

Collection

We collect personal information about you when you give it to us, usually when you complete an online form. We don’t collect your information from anywhere or anyone else.

We may also use ‘cookies’ so that you can customize our web pages or so that you do not have to keep filling in your details repeatedly. Cookies may also track the information that you access online and affect the display of any advertisements on our website to reflect your preferences. Cookies do not necessarily collect information that can identify who you are, more about what you like. You can change your browser settings, or use anti-virus software to limit the ability of cookies to track your internet use. If you want to find out more about ‘cookies’ and how they work, we suggest you look up wikipedia

Use

We use your personal information in an effort to tailor your experience of our products and services specifically for you. We want to offer you products and information you want, not stuff you have no interest in.

Disclosure

We don’t give away or sell your personal information. We will disclose your personal information if we are legally compelled to do so or need to provide instruction to our professional advisors.

We might use another provider to deliver our products or services to you. If they need your personal information to complete that delivery we will require them to use your information only for that purpose and then destroy it.

Storage overseas
we may change the host of this website from time to time in accordance with our business requirements. This may mean that the information collected through our website is hosted overseas. We do our best to use reputable companies that have appropriate information protection to host our website.

Links and public forums
we have no control over the information accessed through links from our site. You use links at your own risk.
If you post your personal information in a public forum, we have no control over how it is used and no responsibility to protect it for you.

Feedback
any feedback or concerns regarding the way we manage your personal information should be directed to rmg@redgummedical.com.au we will take action to fix any problems, within reason. We will update this policy from time to time to meet our legal obligations.
Last updated 13/06/2025