Your Questions Answered..
You have access to an after-hours service at Redgum Medical and there is always a doctor available for urgent medical problems.
You can access after hours care by ringing our usual phone number at all times (02) 6030 5500. Your call will be diverted to an answering machine, which will give you further details for the doctor on call.
There may be occasions where your medical records need to be transferred elsewhere. At Redgum Medical Group, the transfer of your medical records can occur in the following instances:
- For medico-legal reasons e.g. record is subpoenaed to court.
- When you ask for your medical record to be transferred to another Practice, due to moving locations or for other reasons.
- Where your medical record report is requested from another source.
If you would like further detail about how your medical records will be transferred, our practice team can advise you about the procedures for timely, authorised and secure transfer of patient health information to other providers.
In accordance with state and federal privacy regulations, a request to transfer medical records must be signed by you, the patient, giving us the authority to transfer your records.
At Redgum Medical, you have access to a full range of childhood, adult and travel vaccinations. Most vaccinations are kept in stock including all childhood and most travel vaccinations.
Childhood Vaccinations
All childhood vaccinations are bulk billed.
If your child is under five, you will need to have your Medicare card with you, because vaccinations of children up to school age are required to be added to a national register.
Other Vaccinations
Travel and non-childhood vaccinations are not claimable through Medicare. If you are in a private health fund you may be able to claim depending on the level of your insurance. Please contact the reception staff to find out the costs of your required vaccinations.
To make an appointment for all vaccinations please call 02 6030 5500
Rather than having to visit a Specialist or other medical service, you can have some procedures carried out on-site by our doctors and nurses. These procedures include:
- ECG
- Spirometry
- 24-hour blood pressure monitor
- Minor Skin Excision
- Implants
- Wound Dressings
- and more…
Discuss your options with your Doctor or book an appointment by phoning 02 6030 5500
At Redgum Medical, you have access to employment-related medical examinations.
These include:
- Pre-Employment
- RTA
- Commercial Driving
- Truck safe.
To book an appointment for your employment-related medical examination, please contact reception on (02) 6030 5500 or click here to book your appointment online.
Fees and Billing Arrangements
Fees are payable at the time of consultation by cash, cheque, Eftpos or credit card.
Our computer system can now submit your Medicare claim on line. If you pay in full at the time of the consultation a discounted rate will be applied.
A list of Current consultation fees is available at reception. We have discounted rates for Pension and HealthCare Card holders.
Current Fee Schedule:
Veteran Affairs Cardholders
Consultations will continue to be bulk billed.
Procedures
All procedures are charged at the standard gap. Medicare claims will be submitted online. If you pay your account in full using our Tyro Terminals we can process the rebate back onto your Debit Card using your EFTPOS card in 11 seconds.
Should you require an interpreter service, a professional interpreter is available to be booked either in advance, or at the time of consultation. This is done over the phone by contacting the Translating and Interpreter Service.
Your personal information is a confidential document. It is the policy of this practice to maintain the privacy and security of personal health information at all times.
This practice does not disclose your personal health information to third parties unless you have consented to its disclosure; or this disclosure is necessary because you are at risk of harm without treatment and are unable to give consent.
Personal health information and your medical record, may be collected, used and disclosed for the following reasons only:
- For communicating relevant information with other treating doctors, specialists or allied health professionals
- For follow up reminder/recall notices
Accounting/Medicare/health insurance procedures - Quality assurance activities such as accreditation
- For disease notification as required by law, (e.g. infectious diseases).
- For use by all doctors in this group practice when consulting with you.
- For legal related disclosure as required by a court of law, (e.g. subpoena, court order, suspected child abuse)
For research purpose (de-identified) - If you have concerns about your personal information please discuss these with your doctor.
Introduction
This privacy policy outlines how we, at our practice, collect, use, and protect your personal information, including health information. It details when and how we may share your information with third parties, how you can access and correct your information, and how we handle privacy complaints.
Consent
When you register as a patient, you consent to our GPs and practice staff accessing and using your personal information to provide you with healthcare services. Only staff who need to access your information will do so. For any additional uses of your information, we will seek your explicit consent.
Purpose of Collecting Personal Information
We collect, use, hold, and share your personal information to manage your health. This includes:
- Healthcare Management: To provide medical services and manage your health.
- Business Activities: For financial claims and payments, practice audits, accreditation, and staff training.
Information We Collect
We collect the following personal information:
- Identification Details: Names, date of birth, addresses, contact details.
- Medical Information: Medical history, medications, allergies, adverse events, immunisations, social history, family history, risk factors.
- Identification Numbers: Medicare number (for identification and claiming), healthcare identifiers, health fund details.
Dealing with Us Anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impractical or legally required to identify you.
Collection Methods
We collect personal information in various ways:
- Initial Appointment: Registration and demographic details are collected.
- Medical Services: Further information collected during consultations.
- Electronic Records: Information from electronic prescriptions, My Health Record, and Shared Health Summaries.
- Communication Channels: Information collected through our website, email, telephone, online appointments, and social media.
- Other Sources: Information from guardians, other healthcare providers, health funds, Medicare, and in emergencies from relatives or friends.
Sharing Your Personal Information
We share your information under the following circumstances:
- Business Purposes: With third parties for accreditation, IT services, etc., who must comply with privacy regulations.
- Healthcare Providers: With other healthcare providers involved in your care.
- Legal Requirements: When required by law or to protect health and safety.
- Emergency Situations: For locating missing persons or during medical emergencies.
- Confidential Dispute Resolution: For resolving disputes confidentially.
- Medical Services: Through eTP, My Health Record, and similar services.
- Legal Claims: To establish or defend legal claims.
- Mandatory Notifications: For diseases requiring statutory notifications.
We will not share your information outside Australia without your consent, except in exceptional circumstances permitted by law. We will also not use your information for marketing without your express consent, and you can opt out at any time.
Use of Personal Information for Improvement
We may use de-identified data for research and improving population health outcomes, shared with organizations like Primary Health Networks. Information is secure and stored within Australia. Inform our reception staff if you do not wish your data to be included.
Document Automation Technologies
We use document automation technologies to insert relevant information into practice-generated documents. This information is reviewed by your doctor before being sent to ensure accuracy.
Storage and Protection
Your personal information is stored securely in both paper and electronic formats. Electronic information is protected by passwords and stored in a secure environment. All staff and contractors sign Privacy & Confidentiality agreements.
Access and Correction
You can request access to and correction of your personal information. Requests must be made in writing, and we will respond within 30 days. Fees may apply for administrative costs. We will also periodically verify and update your information.
Privacy Complaints
If you have privacy concerns, please submit them in writing to:
The General Manager
Redgum Medical Group
61 Guy Street, Corowa NSW 2646
Phone: (02) 6030 5500
Email: crmg@redgummedical.com.au
We aim to address complaints within 30 days. If dissatisfied with our response, you may contact the Office of Australian Information Commissioner or the Privacy Commissioner in your State or Territory. For more information, visit www.oaic.gov.au or call 1300 363 992.
Privacy and Our Website
We do not collect personal information from website visitors through cookies or other techniques. We track website usage statistics and search word frequency to understand user interests.
We value your feedback as we strive to provide excellent healthcare and services. your suggestions are crucial for enhancing our service quality. You can share your feedback by talking to the General Manager or your Doctor. Alternatively, you can email rmg@redgummedical.com.au
To make a formal complaint to the Health care complaints Commission it needs to be in writing addressed to:
The Commissioner,
Health Care Complaints Commissioner.
Locked Mail Bag 18, Strawberry Hills, NSW, 2012.
The complaints form can be accessed online at www.hccc.nsw.gov.au/Complaints/Online-Complaint-Form.
If you are unsure whether you want to make a written complaint, call HCCC on 1800 043 159 (toll free in NSW).
If your question was not answered above, please contact us via phone or email to assist you today.
Redgum Howlong Practice: (02) 6030 5500
Redgum Corowa Practice: (02) 6030 5500
Redgum Rutherglen Practice: (02) 6033 6600
