Your Questions Answered..

Do You Offer After Hours Services?

You have access to an after-hours service at Redgum Medical and there is always a doctor available for urgent medical problems.
You can access after hours care by ringing our usual phone number at all times (02) 6030 5500. Your call will be diverted to an answering machine, which will give you further details for the doctor on call. 

How Do I Transfer My Medical Records?

There may be occasions where your medical records need to be transferred elsewhere. At Redgum Medical Group, the transfer of your medical records can occur in the following instances:

  • For medico-legal reasons e.g. record is subpoenaed to court.
  • When you ask for your medical record to be transferred to another Practice, due to moving locations or for other reasons.
  • Where your medical record report is requested from another source.

If you would like further detail about how your medical records will be transferred, our practice team can advise you about the procedures for timely, authorised and secure transfer of patient health information to other providers.
In accordance with state and federal privacy regulations, a request to transfer medical records must be signed by you, the patient, giving us the authority to transfer your records.

How Do I Organise Vaccinations?

At Redgum Medical, you have access to a full range of childhood, adult and travel vaccinations. Most vaccinations are kept in stock including all childhood and most travel vaccinations.

Childhood Vaccinations
All childhood vaccinations are bulk billed.
If your child is under five, you will need to have your Medicare card with you, because vaccinations of children up to school age are required to be added to a national register.

Other Vaccinations
Travel and non-childhood vaccinations are not claimable through Medicare. If you are in a private health fund you may be able to claim depending on the level of your insurance. Please contact the reception staff to find out the costs of your required vaccinations.

To make an appointment for all vaccinations please call 02 6030 5500

Does Redgum Offer On-Site Procedures?

Rather than having to visit a Specialist or other medical service, you can have some procedures carried out on-site by our doctors and nurses. These procedures include:

  • ECG
  • Spirometry
  • 24-hour blood pressure monitor
  • Minor Skin Excision
  • Implants
  • Wound Dressings
  • and more…

Discuss your options with your Doctor or book an appointment by phoning 02 6030 5500

Can I Organise An Employment-Related Medical Examination?

At Redgum Medical, you have access to employment-related medical examinations.
These include:

  • Pre-Employment
  • RTA
  • Commercial Driving
  • Truck safe.

To book an appointment for your employment-related medical examination, please contact reception on (02) 6030 5500 or click here to book your appointment online.

How Much Will My Appointment Cost?

Fees and Billing Arrangements
Fees are payable at the time of consultation by cash, cheque, Eftpos or credit card.
Our computer system can now submit your Medicare claim on line. If you pay in full at the time of the consultation a discounted rate will be applied.
A list of Current consultation fees is available at reception. We have discounted rates for Pension and HealthCare Card holders.

Current Fee Schedule:

Veteran Affairs Cardholders
Consultations will continue to be bulk billed.

All procedures are charged at the standard gap. Medicare claims will be submitted online. If you pay your account in full using our Tyro Terminals we can process the rebate back onto your Debit Card using your EFTPOS card in 11 seconds.

I Don't Speak English, What Are My Options?

Should you require an interpreter service, a professional interpreter is available to be booked either in advance, or at the time of consultation. This is done over the phone by contacting the Translating and Interpreter Service.

How Is My Medical Record Used?

Your personal information is a confidential document. It is the policy of this practice to maintain the privacy and security of personal health information at all times.

This practice does not disclose your personal health information to third parties unless you have consented to its disclosure; or this disclosure is necessary because you are at risk of harm without treatment and are unable to give consent.

Personal health information and your medical record, may be collected, used and disclosed for the following reasons only:

  • For communicating relevant information with other treating doctors, specialists or allied health professionals
  • For follow up reminder/recall notices
    Accounting/Medicare/health insurance procedures
  • Quality assurance activities such as accreditation
  • For disease notification as required by law, (e.g. infectious diseases).
  • For use by all doctors in this group practice when consulting with you.
  • For legal related disclosure as required by a court of law, (e.g. subpoena, court order, suspected child abuse)
    For research purpose (de-identified)
  • If you have concerns about your personal information please discuss these with your doctor.

If your question was not answered above, please contact us via phone or email to assist you today.
Redgum Corowa Practice:  (02) 6030 5500
Redgum Rutherglen Practice: (02) 6033 6600