Now more than ever, it’s important for you to stay healthy. That means keeping up with preventive care and addressing any symptoms or conditions that may have come up over the past few months.
Our doctors consider all aspects of your health and wellbeing when providing care, including the physical, emotional or psychological effects of your condition or treatment.
You can make an appointment by phoning 02 6030 5500 or by booking online.
Standard appointments are 15 minutes.
We understand that you will have a preferred Doctor, and will make every effort to book your appointment with them. However, sometimes this is not possible. In this instance, you will be offered the opportunity to see another Doctor.
If you have routine appointments and want to them scheduled with your preferred Doctor, we suggest contacting us well in advance.
This will ensure the continuity of care with your preferred Doctor.
You are most welcome to ring us before your appointment to check on a waiting time.
We try to keep waiting times to a minimum, however, some consultations can take longer than expected. In these circumstances, our reception staff are happy to inform you of any expected waiting time.
If you think you need extended time with your doctor, please let us know at the time of booking. If you are making a booking to discuss multiple health issues or a mental health assessment, please ask for a long consult. Making the right appointments for your needs will assist the doctor in running on schedule.
We have prescription clinics available for people who just require a script and who have had a face-to-face appointment with their GP in the last 6 months.ble for people just requiring a script and who have had a face to face appointment with their GP in the last 6 months
While home visits are available, you will have access to better diagnoses and treatment at one of the Redgum Medical Group Locations. Therefore, we encourage you to come in for face-to-face appointments as much as possible.
We understand that sometimes you may be too sick to attend the medical centre. If this is the case, home visits can be arranged for regular patients of the practice. Simply contact our receptionists on (02) 6030 5500.
Telehealth appointments are offered to patients upon request. When booking, please ask our friendly reception team if you would like to schedule a Telehealth appointment. While we generally prefer that you visit the practice for an in-person consultation with your doctor, both phone and video Telehealth appointments are available. You can access the video link here
If you need to speak to your Doctor during normal opening hours, you are welcome to contact them by phoning (02) 6030 5500.
If your Doctor is with a patient our receptionists will take a message and forward it to your Doctor. Your Doctor will then contact you when available.
If your call is urgent you will be put through to the Practice Nurse.
If you are expecting a phone call from a doctor, it will most likely be at the end of the day
Redgum Medical Group is a mixed billing practice. Bulk Billing may be available for eligible concession card, DVA holders and patients under 16 years old. Standard Medicare rebates are available for other patients. Please see our schedule of fees for further information
Any fees for your consultation are payable at the time of your visit.
Payment can be made by cash, cheque, eftpos or credit card.
If your visit is claimable on Medicare we can submit your claim online, at the time of your visit.
If you pay your account in full using our Tyro Terminals we can process the rebate back onto your Debit Card using your EFTPOS card.
Veteran Affairs Cardholders
If you hold a Veteran Affairs card your consultation will be bulk billed.
Free Services
You may also be eligible for access to free services for the public, such as Diabetes Education, and Dietician. Ask our receptionists when you check in for your appointment.
Current Fees
| Total Concession Fee | Total Private Fee | Medicare Rebate | |
| Standard Consult | $79.15 | $92.15 | $42.85 |
| Long Consult | $127.10 | $142.90 | $82.90 |
To treat you correctly, your Doctor will sometimes need to send you to have tests. The delivery of the results of these tests can vary, dependent on what type of test it is.
Your Doctor will advise you when your test or diagnoses results are expected to arrive. You can then call the practice Monday to Friday, on (02) 6030 5500, and speak to our friendly reception staff who will take a message for our nurses to return your call, to find out your results.
Calls may be returned on the following business day.
Our Doctors rotate on-call duties , ensuring 24/7 availability for urgent medical care. If you need to speak to a doctor after hours you can call 02 6030 5500 and follow the prompts to speak to a Doctor.
In an Emergency always call 000
If you have an urgent medical issue and there are no available appointments, you will see the Registered Nurse for Triage. The nurse will determine if you should go to the hospital or schedule an appointment with a doctor. Urgent cases will be seen on the same day, but not necessarily by your regular doctor.
Redgum Medical Group offers a Bulk Billed Midwife-led Antenatal clinic, for all residents of Corowa, Rutherglen, and Howlong. We also have a GP Obstetrician-led Antenatal Clinic available. These are accessible regardless of where you plan on delivering.
For all enquiries please call the clinic. All messages will be taken by the reception team and sent through to the doctor or nurse. Urgent matters will be put to a doctor at all times.
We are able to receive enquiries via email; however, this is not a regularly monitored service, so it is for non-urgent administrative purposes only.
We send messages to remind patients of upcoming appointments or regular recalls such as cervical screening. Please let reception know if you do not want to receive them.
Telephone calls will be returned as soon as practicable. If you are expecting a phone call from a doctor, it will most likely be at the end of the day.
GP Consultations, Nurse Practitioner Consultations, Women’s Health, Men’s Health, Children’s Health Checks, Indigenous Health Assessments, Cervical Screening, Skin Checks, Immunisations, Iron Infusions, ECG, Spirometry, 24-hour Blood Pressure Monitor, Dietitian, Diabetes Educator, Care Plans, Health Assessments, Full Body Mole Scan, Asthma Education, DVA Care Plans, Wound Care, Lesion Removal, and other Minor Procedures, Cessation of Smoking Counselling, on site Pathology and Podiatry
Your personal information is a confidential document. It is the policy of this practice to maintain the privacy and security of personal health information at all times. This practice does not disclose your personal health information to third parties unless you have consented to its disclosure; or this disclosure is necessary because you are at risk of harm without treatment and are unable to give consent.
Personal health information and your medical record may be collected, used, and disclosed for the following reasons only:
– For communicating relevant information with other treating doctors, specialists, or allied health professionals
– For follow-up reminder/recall notices
-Accounting/Medicare/health insurance procedures
– Quality assurance activities such as accreditation
– For disease notification as required by law (e.g., infectious diseases).
– For use by all doctors in this group practice when consulting with you.
– For legal-related disclosure as required by a court of law (e.g., subpoena, court order, suspected child abuse)
¨ For research purposes (de-identified)
If you have concerns about your personal information please discuss these with your doctor.
We value your feedback as we strive to provide excellent healthcare and services. Your suggestions are crucial for enhancing our service quality. You can share your feedback by talking to the Practice Manager or your Doctor. Alternatively, you can email rmg@redgummedical.com.au
To make a formal complaint to the Health Care Complaints Commission it needs to be in writing addressed to
The Commissioner.
Health Care Complaints Commissioner
Locked Mail Bag 18, Strawberry Hills NSW 2012
The complaints form can be accessed online
www.hccc.nsw.gov.au/Complaints/Online-Complaint-Form
If you are unsure whether you want to make a written complaint, call HCCC on 1800 043 159 (toll free in NSW)
Your privacy is of the utmost importance to Redgum Medical Group. Accordingly, your medical records are password protected and only available to authorised members of staff. All pathology and radiology results are transmitted to the Practice via secure electronic messaging and are automatically integrated into your health record. All information is managed in accordance with the National Privacy Principles of the Privacy Act 1988, available at www.oaic.gov.au or www.privacy.gov.au/health/index.html
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