Don't delay, prioritise your health today.
Now more than ever, it’s important for you to stay healthy. That means keeping up with preventive care and addressing any symptoms or conditions that may have come up over the past few months.
Our doctors consider all aspects of your health and wellbeing when providing care, including the physical, emotional or psychological effects of your condition or treatment.
Your General Practitioner is the key contact in your health journey.
You can make an appointment by phoning 02 6030 5500 or by booking online.
Standard appointments are 15 minutes.
If you feel you need more time with your doctor, simply let the reception staff know you would like to book an extended appointment.
We understand that you will have a preferred Doctor, and will make every effort to book your appointment with them. However, sometimes this is not possible. In this instance, you will be offered the opportunity to see another Doctor.
If you have routine appointments and want to them scheduled with your preferred Doctor, we suggest contacting us well in advance.
This will ensure the continuity of care with your preferred Doctor.
You are most welcome to ring us before your appointment to check on a waiting time.
We try to keep waiting times to a minimum, however, some consultations can take longer than expected. In these circumstances, our reception staff are happy to inform you of any expected waiting time.
While home visits are available, you will have access to better diagnoses and treatment at one of the Redgum Medical Group Locations. Therefore, we encourage you to come in for face-to-face appointments as much as possible.
We understand that sometimes you may be too sick to attend the medical centre. If this is the case, home visits can be arranged for regular patients of the practice. Simply contact our receptionists on (02) 6030 5500.
If you need to speak to your Doctor during normal opening hours, you are welcome to contact them by phoning (02) 6030 5500.
If your Doctor is with a patient our receptionists will take a message and forward it to your Doctor. Your Doctor will then contact you when available.
If your call is urgent you will be put through to the Practice Nurse.
Any fees for your consultation are payable at the time of your visit.
Payment can be made by cash, cheque, eftpos or credit card.
If your visit is claimable on Medicare we can submit your claim online, at the time of your visit.
If you pay your account in full using our Tyro Terminals we can process the rebate back onto your Debit Card using your EFTPOS card.
Veteran Affairs Cardholders
If you hold a Veteran Affairs card your consultation will be bulk billed.
Free Services
You may also be eligible for access to free services for the public, such as Diabetes Education, and Dietician. Ask our receptionists when you check in for your appointment.
To treat you correctly, your Doctor will sometimes need to send you to have tests. The delivery of the results of these tests can vary, dependent on what type of test it is.
Your Doctor will advise you when your test or diagnoses results are expected to arrive. You can then call the practice Monday to Friday, on (02) 6030 5500, and speak to our friendly reception staff who will take a message for our nurses to return your call, to find out your results.
Calls may be returned on the following business day.
Our Doctors rotate on-call duties , ensuring 24/7 availability for urgent medical care. If you need to speak to a doctor after hours you can call 02 6030 5500 and follow the prompts to speak to a Doctor.
In an Emergency always call 000
